Privacy Policy For SoulSync AI : Kiss & Hug
This Privacy Policy explains how SoulSync AI : Kiss & Hug ("we", "us", or "our") collects, uses, processes, stores, and protects information when you use our application on iOS or Android.
By using SoulSync AI : Kiss & Hug, you agree to this Privacy Policy.
1. Information We Collect
Depending on how you use the App, we may process the following information.
Photos and Videos
When you select a photo or video for an AI feature, the selected media may be securely uploaded to our servers for processing.
We use this media only to provide the AI feature you requested, including generating AI images or videos.
We do not sell your photos, videos, facial images, or AI-generated content.
We do not use your uploaded photos or videos for advertising.
Device and Technical Information
We may automatically collect limited technical information, such as:
Device type and operating system;
App version;
Language and region;
IP address or approximate network information;
Anonymous or pseudonymous identifiers;
Crash and performance information.
This information helps us operate, maintain, secure, and improve the App.
2. AI Processing and Data Retention
SoulSync AI : Kiss & Hug uses our own servers to process AI-generated images and videos.
When you request an AI-generated result, your selected media may be uploaded to our servers for processing.
Uploaded source media, generated videos, and temporary processing files are automatically deleted from our servers within 7 days.
We do not intentionally retain your uploaded media indefinitely.
If you save or download generated content to your device, the copy stored on your device is controlled by you and is not automatically deleted when the server copy is deleted.
3. Face and Image Data
Some features may process photographs containing people's faces.
Face and image data is processed only as necessary to provide the feature requested by you.
We do not use your photos to identify individuals or create facial recognition profiles.
We do not sell or use your facial images for advertising.
4. Firebase Analytics
We use Google Firebase Analytics to understand how users use the App and to improve its performance and functionality.
Firebase Analytics may collect information such as:
App usage events;
Screens viewed;
Device and operating system information;
App version;
Session information;
Crash and performance information;
Approximate location;
Anonymous or pseudonymous identifiers.
Firebase Analytics does not receive your uploaded photos or generated videos for analytics purposes.
For more information, please review the Google Privacy Policy.
5. Advertising
SoulSync AI : Kiss & Hug may display advertisements provided by Google AdMob.
AdMob may process information such as:
Advertising identifiers;
Device information;
IP address;
Approximate location;
Advertising interaction information.
Depending on your location and applicable laws, personalized advertising may require your consent.
On iOS, where required, we may request permission through Apple's App Tracking Transparency framework before allowing tracking for personalized advertising.
You can also manage advertising and tracking permissions through your device settings.
We do not provide your uploaded photos, videos, or AI-generated content to advertisers for advertising purposes.
For more information, please review the Google Advertising Privacy & Terms.
6. In-App Purchases and Coins
SoulSync AI : Kiss & Hug may offer one-time in-app purchases.
When you make a purchase, you may receive a specified number of virtual coins. These coins can be used within the App to create AI-generated videos or access other eligible features.
Purchases are processed through the Apple App Store or Google Play, depending on the device you use.
We do not collect or store your complete payment card or banking information.
We may receive limited purchase-related information necessary to:
Verify your purchase;
Add purchased coins to your account;
Track your available coin balance;
Deduct coins when you use eligible AI features;
Restore eligible purchases where supported;
Prevent unauthorized use or purchase fraud.
Coins are virtual items intended only for use within SoulSync AI : Kiss & Hug. They have no cash value and cannot be exchanged for cash.
For more information, please review the applicable Apple Privacy Policy and Google Privacy Policy.
7. Permissions
The App may request access to certain device features when required for its functionality.
Photos and Media
Used to allow you to select photos or videos for AI processing or save generated content.
Camera
If camera functionality is available, camera access may be requested to capture photos for use in the App.
Notifications
If enabled, notifications may be used to inform you about completed processing or other relevant App activity.
You can manage or revoke permissions through your iOS or Android device settings.
8. How We Use Information
We may use information to:
Provide AI image and video generation;
Process your selected photos and videos;
Deliver generated results;
Manage purchases and virtual coins;
Verify transactions;
Improve App performance and functionality;
Diagnose crashes and technical problems;
Prevent fraud, abuse, and security issues;
Provide customer support;
Display advertisements;
Comply with applicable laws.
9. Sharing of Information
We do not sell your personal information.
We do not sell your photos, videos, facial images, or AI-generated content.
We do not intentionally share your uploaded photos, videos, or generated content with unrelated third parties.
Certain limited information may be processed by service providers necessary to operate the App, including:
Our servers — AI image and video processing;
Google Firebase Analytics — analytics and performance measurement;
Google AdMob — advertising and advertising measurement;
Apple App Store / Google Play — processing and verification of purchases.
We may disclose information when required by law or when reasonably necessary to protect our users, services, or security.
10. Data Security
We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or disclosure.
Information transmitted between the App and our servers may be protected using HTTPS/TLS encryption.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on your location and applicable laws, you may have rights to:
Request access to your personal information;
Request correction of inaccurate information;
Request deletion of personal information;
Withdraw consent where applicable;
Object to certain processing;
Opt out of certain personalized advertising or tracking.
You can also manage App permissions through your device settings.
For privacy-related requests, please contact us using the support email below.
12. Deletion of Your Data
Uploaded source photos, videos, generated videos, and temporary AI processing files are automatically deleted from our servers within 7 days.
If you have saved or downloaded generated content to your device, you are responsible for deleting the locally stored copy.
You may also contact us to request deletion of personal information associated with your use of the App.
We may retain limited information where necessary to:
Comply with legal obligations;
Prevent fraud or abuse;
Resolve disputes;
Protect the security of our services;
Comply with applicable law.
For deletion requests, please contact:
Support Email: [Your Support Email]
13. Children's Privacy
SoulSync AI : Kiss & Hug is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us.
If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
14. User Responsibility
You are responsible for ensuring that you have the necessary rights and permissions to upload photos or videos to the App.
You should not upload content that violates applicable laws or another person's rights.
You should obtain appropriate permission before using another person's image where required by law.
15. Third-Party Services
The App may use third-party services including:
Google Firebase Analytics;
Google AdMob;
Apple App Store;
Google Play.
These services may process information according to their own privacy policies and applicable laws.
We are not responsible for the independent privacy practices of third-party services.
16. International Data Processing
Our servers or service providers may be located in countries different from the country where you live.
As a result, information may be processed or stored internationally.
Where required by applicable law, we use appropriate safeguards for international data transfers.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.
Your continued use of the App after changes become effective means that you acknowledge the updated Privacy Policy.
18. Contact Us
If you have questions, privacy requests, or concerns about this Privacy Policy, please contact us:
App: SoulSync AI : Kiss & Hug
Support Email: bhayaniajay22@gmail.com
Last Updated: August 27, 2026